{"id":11112,"date":"2020-10-19T16:16:56","date_gmt":"2020-10-19T13:16:56","guid":{"rendered":"https:\/\/affise.com\/?p=11112"},"modified":"2025-01-10T14:25:23","modified_gmt":"2025-01-10T11:25:23","slug":"affise-customer-success-service","status":"publish","type":"post","link":"https:\/\/affise.com\/blog\/affise-customer-success-service\/","title":{"rendered":"Affise Recognized for Best Customer Success Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"11112\" class=\"elementor elementor-11112\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a34119b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a34119b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d9802c8\" data-id=\"d9802c8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0d0836c elementor-widget elementor-widget-text-editor\" data-id=\"0d0836c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 13-03-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span style=\"font-weight: 400;\">On October 6, ChurnZero <\/span><a href=\"https:\/\/churnzero.com\/blog\/announcing-winners-churnzero-2020-churnhero-awards\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">announced the winners<\/span><\/a><span style=\"font-weight: 400;\"> of annual ChurnHero Awards, which recognizes teams who are building meaningful relationships with their clients in proactive, impactful, and measurable ways. And we are super excited to announce that Affise has become the inaugural <\/span><b>winner of the 2020 ChurnHero Awards<\/b><span style=\"font-weight: 400;\"> for the Renewal\/Expansion category!<\/span><\/p><p><span style=\"font-weight: 400;\">Judged by a panel of CS experts, Renewal\/Expansion Hero Award celebrates the innovative way Affise\u2019s Customer Success team has proactively handled continuing and expanding partnerships. We caught up with the <\/span><b><i>Head of Customer Success, Tanya Grypachevskaya<\/i><\/b><span style=\"font-weight: 400;\"> to find out what makes Affise\u2019s Customer Success team and approach stand out from the competition.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-31806f1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"31806f1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-351c978\" data-id=\"351c978\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-72cf8dc elementor-widget elementor-widget-heading\" data-id=\"72cf8dc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 13-03-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">- Hi Tanya! To start with, congrats on your first ChurnHero Award! Please, share what you feel about this win.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-356a35c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"356a35c9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-27278081\" data-id=\"27278081\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-193edfe7 elementor-widget elementor-widget-image\" data-id=\"193edfe7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 13-03-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1444\" height=\"1444\" src=\"https:\/\/affise.com\/wp-content\/uploads\/2020\/10\/1336_oooo.plus_.png\" class=\"attachment-large size-large wp-image-11115\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Tanya Grypachevskaya, Head of Customer Success<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-28f1128d\" data-id=\"28f1128d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aea9f87 elementor-widget elementor-widget-text-editor\" data-id=\"aea9f87\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">&#8211; Hey, thank you! It is truly a great accomplishment made by each and every Customer Success team member and we are extremely proud that we became a winner in one of the most competitive directions &#8211; Expansion &amp; Renewal.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-46810a4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"46810a4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7bf200a\" data-id=\"7bf200a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-81b7bf9 elementor-widget elementor-widget-text-editor\" data-id=\"81b7bf9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2><b>&#8211; Customer Success is a relatively new direction in high tech companies. Can you tell me how it is different from the Support team? What does the CS team at Affise do and how does it help Affise\u2019s clients grow?<\/b><\/h2><p><span style=\"font-weight: 400;\">I would not say Customer Success is a new direction. As a separate department it was created when software developers switched from what we call a traditional model to subscription-based one. With the SaaS model it becomes much easier for customers to switch between products, thus companies faced a great challenge to retain customers. And that is where customer success as a direction was developed with the goal to engage customers and make sure that software stays relevant for the client&#8217;s business.<\/span><\/p><p><span style=\"font-weight: 400;\">That also differentiates customer success, customer service and account manager. Customer service &amp; account management are reactive to customers requests and have case by case interactions.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Customer success is focused on relationships, proactive communication and what is most important &#8211; mutually beneficial outcome. If a customer is not succeeding in his business, neither SaaS they use for business will.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">At Affise, we have passed several stages of CS path. At this moment we are collecting platform usage data, inputs from CS communication with customers to understand how &amp; when we need to reach our user for better outcome.\u00a0\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f7c1c48 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f7c1c48\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3d582b8\" data-id=\"3d582b8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-800b60d elementor-widget elementor-widget-image\" data-id=\"800b60d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1595\" height=\"775\" src=\"https:\/\/affise.com\/wp-content\/uploads\/2020\/10\/E39D216E-B570-49F7-8971-20251E444F5E.jpeg\" class=\"attachment-large size-large wp-image-11116\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c1d8b09 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c1d8b09\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7f541a4\" data-id=\"7f541a4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0772265 elementor-widget elementor-widget-text-editor\" data-id=\"0772265\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: center;\"><em>\u00a0Customer Success team call at quarantine<\/em><\/p><h2><b>&#8211; How do you onboard new customers?<\/b><\/h2><p><span style=\"font-weight: 400;\">&#8211; As a rule, each customer is working with a dedicated onboarding manager. Communication starts from investigating customer needs and expectations from the platform, and then creating an implementation plan. <\/span><a href=\"https:\/\/affise.com\/onboarding\/\"><span style=\"font-weight: 400;\">Onboarding team<\/span><\/a><span style=\"font-weight: 400;\"> is working on product adoption and tracking customer efforts\u2019 score. <\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">We also supply all new users with onboarding materials: email, <\/span><a href=\"https:\/\/affise.com\/academy\/\"><span style=\"font-weight: 400;\">Affise academy<\/span><\/a><span style=\"font-weight: 400;\"> and product tours inside the platform.\u00a0<\/span><\/p><p>&#8211;<b> Affise is frequently awarded for <\/b><a href=\"https:\/\/affise.com\/blog\/winning-softwaresuggest-award-2020\/\"><b>Great User Experience<\/b><\/a><b>. What do you think sets Affise approach to customers from your competitors\u2019?<\/b><\/p><p><span style=\"font-weight: 400;\">&#8211; Each of our CS managers have faced some pain points and all bottlenecks in the performance marketing business, as we all have a background in the sphere. And this experience helps us be more comprehensive and compassionate in our approach.\u00a0<\/span><\/p><h2><b>&#8211; With so many workflows being automated, what are your views on CS automation in our industry? What do you think can be automated and what is vital to leave for person-to-person interaction?<\/b><\/h2><p><span style=\"font-weight: 400;\">&#8211; Every piece of data about usage, retention, growth, feedback collection, etc. is and will be automated. What we cannot automate is human interaction and building partnership.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">You can send automated congratulations about the national holiday but you will not be able to predict that customer retention will drop because he is going to paternity leave for a month. Without communicating with your partner you cannot congratulate him on becoming a father and understand why he is not really into using product at this moment:)\u00a0<\/span><\/p><h2><b>&#8211; From your personal experience, what is the main ingredient to succeed in affiliate marketing?\u00a0<\/b><\/h2><p><span style=\"font-weight: 400;\">There is a standard distribution: Business to customer, business to business, etc.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">What I find much more appealing is business to human. Remembering that your partner is the same human as you are, creates an empathy-based approach and much stronger relationship.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">So nothing groundbreaking: If you are treating your partner the way you want to be treated in your business &#8211; you will have much more chances to succeed.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5a8e7437 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5a8e7437\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-179dfe8f\" data-id=\"179dfe8f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a7a0e8 elementor-widget elementor-widget-text-editor\" data-id=\"6a7a0e8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"request-phrase\"><p class=\"request-phrase__text\">Leverage a <strong>free Onboarding <\/strong>package\u00a0and <strong>best Customer Success service<\/strong> at the most <strong>technologically advanced<\/strong> partner marketing platform.<\/p><p><a href=\"https:\/\/affise.com\/onboarding\/\" rel=\"ugc\" data-toggle=\"modal\"><button class=\"request-phrase__button\">Hop on Board<\/button><\/a><\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>On October 6, ChurnZero announced the winners of annual ChurnHero Awards, which recognizes teams who are building meaningful relationships with their clients in proactive, impactful, and measurable ways. And we are super excited to announce that Affise has become the inaugural winner of the 2020 ChurnHero Awards for the Renewal\/Expansion category! Judged by a panel [&hellip;]<\/p>\n","protected":false},"author":29,"featured_media":11122,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[33],"tags":[170,182],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Affise Awarded for Best Customer Success Service<\/title>\n<meta name=\"description\" content=\"We are super excited to announce that Affise has become the inaugural winner of the 2020 ChurnHero Awards for the Renewal\/Expansion category!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/affise.com\/blog\/affise-customer-success-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Affise Awarded for Best Customer Success Service\" \/>\n<meta property=\"og:description\" content=\"We are super excited to announce that Affise has become the inaugural winner of the 2020 ChurnHero Awards for the Renewal\/Expansion category!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/affise.com\/blog\/affise-customer-success-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Affise\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/getaffise\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-19T13:16:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-10T11:25:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/affise.com\/wp-content\/uploads\/2020\/10\/Affise-Awarded-FB.png\" \/>\n<meta name=\"author\" content=\"Affise Academy\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@GetAffise\" \/>\n<meta name=\"twitter:site\" content=\"@GetAffise\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Affise Academy\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/affise.com\/blog\/affise-customer-success-service\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/affise.com\/blog\/affise-customer-success-service\/\"},\"author\":{\"name\":\"Affise Academy\",\"@id\":\"https:\/\/affise.com\/#\/schema\/person\/df18ec4c7cd397cc0730d187e38a948f\"},\"headline\":\"Affise Recognized for Best Customer Success Service\",\"datePublished\":\"2020-10-19T13:16:56+00:00\",\"dateModified\":\"2025-01-10T11:25:23+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/affise.com\/blog\/affise-customer-success-service\/\"},\"wordCount\":757,\"publisher\":{\"@id\":\"https:\/\/affise.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/affise.com\/blog\/affise-customer-success-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/affise.com\/wp-content\/uploads\/2020\/10\/Affise-Awarded.png\",\"keywords\":[\"Affiliate Education\",\"Partner Marketing\"],\"articleSection\":[\"News\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/affise.com\/blog\/affise-customer-success-service\/\",\"url\":\"https:\/\/affise.com\/blog\/affise-customer-success-service\/\",\"name\":\"Affise Awarded for Best Customer Success Service\",\"isPartOf\":{\"@id\":\"https:\/\/affise.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/affise.com\/blog\/affise-customer-success-service\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/affise.com\/blog\/affise-customer-success-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/affise.com\/wp-content\/uploads\/2020\/10\/Affise-Awarded.png\",\"datePublished\":\"2020-10-19T13:16:56+00:00\",\"dateModified\":\"2025-01-10T11:25:23+00:00\",\"description\":\"We are super excited to announce that Affise has become the inaugural winner of the 2020 ChurnHero Awards for the Renewal\/Expansion category!\",\"breadcrumb\":{\"@id\":\"https:\/\/affise.com\/blog\/affise-customer-success-service\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/affise.com\/blog\/affise-customer-success-service\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/affise.com\/blog\/affise-customer-success-service\/#primaryimage\",\"url\":\"https:\/\/affise.com\/wp-content\/uploads\/2020\/10\/Affise-Awarded.png\",\"contentUrl\":\"https:\/\/affise.com\/wp-content\/uploads\/2020\/10\/Affise-Awarded.png\",\"width\":1140,\"height\":465},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/affise.com\/blog\/affise-customer-success-service\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/affise.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Affise Recognized for Best Customer Success Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/affise.com\/#website\",\"url\":\"https:\/\/affise.com\/\",\"name\":\"Affise\",\"description\":\"Performance Marketing &amp; Mobile Attribution Platform\",\"publisher\":{\"@id\":\"https:\/\/affise.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/affise.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/affise.com\/#organization\",\"name\":\"Affise Technologies Ltd\",\"alternateName\":\"Affise\",\"url\":\"https:\/\/affise.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/affise.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/affise.com\/wp-content\/uploads\/2021\/09\/affise-logo-banner.jpg\",\"contentUrl\":\"https:\/\/affise.com\/wp-content\/uploads\/2021\/09\/affise-logo-banner.jpg\",\"width\":1080,\"height\":1080,\"caption\":\"Affise Technologies Ltd\"},\"image\":{\"@id\":\"https:\/\/affise.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/getaffise\",\"https:\/\/twitter.com\/GetAffise\",\"https:\/\/www.instagram.com\/getaffise\/\",\"https:\/\/www.linkedin.com\/company\/affise-com\/\",\"https:\/\/medium.com\/@affise\",\"https:\/\/www.youtube.com\/channel\/UCkSVBagxxJzOxhmQ1KXAzPw\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/affise.com\/#\/schema\/person\/df18ec4c7cd397cc0730d187e38a948f\",\"name\":\"Affise Academy\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/affise.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/affise.com\/wp-content\/uploads\/2021\/03\/qAEA5F2cZWBGR3NRDLMjtqnBMDAuac3zkASs2ecx-96x96.jpg\",\"contentUrl\":\"https:\/\/affise.com\/wp-content\/uploads\/2021\/03\/qAEA5F2cZWBGR3NRDLMjtqnBMDAuac3zkASs2ecx-96x96.jpg\",\"caption\":\"Affise Academy\"},\"description\":\"Affise is a partner marketing platform for brands, advertisers and agencies to scale via all possible performance marketing channels. Synergy of technology and our long standing experience lets you expand your partnerships, automate every step of the campaign lifecycle and make data-driven decisions.\",\"sameAs\":[\"https:\/\/affise.com\"],\"url\":\"https:\/\/affise.com\/blog\/author\/affise-academy\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Affise Awarded for Best Customer Success Service","description":"We are super excited to announce that Affise has become the inaugural winner of the 2020 ChurnHero Awards for the Renewal\/Expansion category!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/affise.com\/blog\/affise-customer-success-service\/","og_locale":"en_US","og_type":"article","og_title":"Affise Awarded for Best Customer Success Service","og_description":"We are super excited to announce that Affise has become the inaugural winner of the 2020 ChurnHero Awards for the Renewal\/Expansion category!","og_url":"https:\/\/affise.com\/blog\/affise-customer-success-service\/","og_site_name":"Affise","article_publisher":"https:\/\/www.facebook.com\/getaffise","article_published_time":"2020-10-19T13:16:56+00:00","article_modified_time":"2025-01-10T11:25:23+00:00","og_image":[{"url":"https:\/\/affise.com\/wp-content\/uploads\/2020\/10\/Affise-Awarded-FB.png"}],"author":"Affise Academy","twitter_card":"summary_large_image","twitter_creator":"@GetAffise","twitter_site":"@GetAffise","twitter_misc":{"Written by":"Affise Academy","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/affise.com\/blog\/affise-customer-success-service\/#article","isPartOf":{"@id":"https:\/\/affise.com\/blog\/affise-customer-success-service\/"},"author":{"name":"Affise Academy","@id":"https:\/\/affise.com\/#\/schema\/person\/df18ec4c7cd397cc0730d187e38a948f"},"headline":"Affise Recognized for Best Customer Success Service","datePublished":"2020-10-19T13:16:56+00:00","dateModified":"2025-01-10T11:25:23+00:00","mainEntityOfPage":{"@id":"https:\/\/affise.com\/blog\/affise-customer-success-service\/"},"wordCount":757,"publisher":{"@id":"https:\/\/affise.com\/#organization"},"image":{"@id":"https:\/\/affise.com\/blog\/affise-customer-success-service\/#primaryimage"},"thumbnailUrl":"https:\/\/affise.com\/wp-content\/uploads\/2020\/10\/Affise-Awarded.png","keywords":["Affiliate Education","Partner Marketing"],"articleSection":["News"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/affise.com\/blog\/affise-customer-success-service\/","url":"https:\/\/affise.com\/blog\/affise-customer-success-service\/","name":"Affise Awarded for Best Customer Success Service","isPartOf":{"@id":"https:\/\/affise.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/affise.com\/blog\/affise-customer-success-service\/#primaryimage"},"image":{"@id":"https:\/\/affise.com\/blog\/affise-customer-success-service\/#primaryimage"},"thumbnailUrl":"https:\/\/affise.com\/wp-content\/uploads\/2020\/10\/Affise-Awarded.png","datePublished":"2020-10-19T13:16:56+00:00","dateModified":"2025-01-10T11:25:23+00:00","description":"We are super excited to announce that Affise has become the inaugural winner of the 2020 ChurnHero Awards for the Renewal\/Expansion category!","breadcrumb":{"@id":"https:\/\/affise.com\/blog\/affise-customer-success-service\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/affise.com\/blog\/affise-customer-success-service\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/affise.com\/blog\/affise-customer-success-service\/#primaryimage","url":"https:\/\/affise.com\/wp-content\/uploads\/2020\/10\/Affise-Awarded.png","contentUrl":"https:\/\/affise.com\/wp-content\/uploads\/2020\/10\/Affise-Awarded.png","width":1140,"height":465},{"@type":"BreadcrumbList","@id":"https:\/\/affise.com\/blog\/affise-customer-success-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/affise.com\/"},{"@type":"ListItem","position":2,"name":"Affise Recognized for Best Customer Success Service"}]},{"@type":"WebSite","@id":"https:\/\/affise.com\/#website","url":"https:\/\/affise.com\/","name":"Affise","description":"Performance Marketing &amp; Mobile Attribution Platform","publisher":{"@id":"https:\/\/affise.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/affise.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/affise.com\/#organization","name":"Affise Technologies Ltd","alternateName":"Affise","url":"https:\/\/affise.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/affise.com\/#\/schema\/logo\/image\/","url":"https:\/\/affise.com\/wp-content\/uploads\/2021\/09\/affise-logo-banner.jpg","contentUrl":"https:\/\/affise.com\/wp-content\/uploads\/2021\/09\/affise-logo-banner.jpg","width":1080,"height":1080,"caption":"Affise Technologies Ltd"},"image":{"@id":"https:\/\/affise.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/getaffise","https:\/\/twitter.com\/GetAffise","https:\/\/www.instagram.com\/getaffise\/","https:\/\/www.linkedin.com\/company\/affise-com\/","https:\/\/medium.com\/@affise","https:\/\/www.youtube.com\/channel\/UCkSVBagxxJzOxhmQ1KXAzPw"]},{"@type":"Person","@id":"https:\/\/affise.com\/#\/schema\/person\/df18ec4c7cd397cc0730d187e38a948f","name":"Affise Academy","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/affise.com\/#\/schema\/person\/image\/","url":"https:\/\/affise.com\/wp-content\/uploads\/2021\/03\/qAEA5F2cZWBGR3NRDLMjtqnBMDAuac3zkASs2ecx-96x96.jpg","contentUrl":"https:\/\/affise.com\/wp-content\/uploads\/2021\/03\/qAEA5F2cZWBGR3NRDLMjtqnBMDAuac3zkASs2ecx-96x96.jpg","caption":"Affise Academy"},"description":"Affise is a partner marketing platform for brands, advertisers and agencies to scale via all possible performance marketing channels. Synergy of technology and our long standing experience lets you expand your partnerships, automate every step of the campaign lifecycle and make data-driven decisions.","sameAs":["https:\/\/affise.com"],"url":"https:\/\/affise.com\/blog\/author\/affise-academy\/"}]}},"_links":{"self":[{"href":"https:\/\/affise.com\/wp-json\/wp\/v2\/posts\/11112"}],"collection":[{"href":"https:\/\/affise.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/affise.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/affise.com\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/affise.com\/wp-json\/wp\/v2\/comments?post=11112"}],"version-history":[{"count":0,"href":"https:\/\/affise.com\/wp-json\/wp\/v2\/posts\/11112\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/affise.com\/wp-json\/wp\/v2\/media\/11122"}],"wp:attachment":[{"href":"https:\/\/affise.com\/wp-json\/wp\/v2\/media?parent=11112"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/affise.com\/wp-json\/wp\/v2\/categories?post=11112"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/affise.com\/wp-json\/wp\/v2\/tags?post=11112"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}